The Perryer Collection

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Terms and Conditions

1) Payment Options

Once you have placed an order with The Perryer Collection It is deemed that you have read, understood and accepted The Perryer Collection’s terms and conditions. Upon an order being accepted by The Perryer Collection you will receive an email confirming your purchase.

The Perryer Collection accepts all major credit and debit cards for payment for online purchases. The transaction will be charged to your credit /debit card only after we have verified your card details, received credit authorisation and confirmed stock availability.

2) Delivery

Delivery postage is free of charge. The item will be sent by registered post. Please allow 10-28 days for delivery. An email will be sent to you when the purchase has been despatched. Please note that local import duties may be payable on receipt of order, which is the purchasers responsibility.

3) Refund and Exchange Policy

Upon the date of a receipt at The Perryer Collection of a returned order in perfect condition complete with dust bag where relevant. Every effort will be made to issue a prompt refund or exchange within 30 days. We will issue an e-mail notification once the refund has been processed. If you have received a Gift/Gift Voucher from which you would like to return, we offer an exchange of the same value.

4) Returns Procedure

From the date that you take receipt of your goods, we require notice by e-mail within 7 days of receipt of the goods, should you require the goods to be returned. The customer then has 7 days from the date of notification to The Perryer Collection, in which to return the goods, for an exchange or refund.

E-mail The Perryer Collection at info@theperryercollection to inform us of your wish to return an item. Wrap the goods securely, complete with the dustbag where relevant, and post back to The Perryer Collection, Unit A-4-6, 1 Persiaran Persekutuan, Sri Bukit Persekutuan, Kuala Lumpur, Malaysia 50480.

The Perryer Collection recommends you post using a secure post system, Registered Post or a Courier Service to avoid the possibility of lost goods. The Perryer Collection is not responsible for returned orders lost in the post. Note that sale items are non-returnable and non-refundable. Earings are non-returnable and non-refundable. The customer is responsible for the cost of returning any goods.

5) Description of Products

The Perryer Collection takes every possible care to ensure that each product’s description is full and accurate. The website is updated regularly, if a product is not available anymore it will say sold out.

6) Site Security

The Perryer Collection takes the privacy and security of every customer’s personal and financial details very seriously. That is why The Perryer Collection incorporate PROTX into their online store which ensures that all sensitive information is secure. This means that these details are validated through a secure server where authorisation is approved and there is no possibility that anyone could read them.

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